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Refund Policy

Last Updated: July 6, 2025

This policy outlines the rules for cancellations and refunds on Homestay.Network. It is designed to be fair to both guests and hosts.

1. Guest Cancellation Policy

Guests can cancel and receive a refund based on the timing of their cancellation relative to the check-in date.

  • Full Refund: To receive a full refund, guests must cancel at least 14 full days before the local check-in time (shown on the confirmation email).
  • Partial Refund: For a 50% refund, guests must cancel between 7 and 14 full days before the local check-in time.
  • No Refund: If a guest cancels less than 7 days before check-in, the reservation is non-refundable.

The service fee is non-refundable unless you cancel within the free cancellation period for your reservation.

2. Host-Initiated Cancellations

If a host cancels a reservation at any time, the guest will receive a full refund of all amounts paid. We take host cancellations seriously and may apply penalties to hosts who cancel without a valid reason.

3. Issues During Your Stay

A "Travel Issue" may make you eligible for a refund if reported to us within 24 hours of discovery. Travel Issues include:

  • The host fails to provide access to the accommodation.
  • The listing is a material misrepresentation (e.g., wrong location, different number of rooms, missing key amenities).
  • The accommodation is generally not clean, is unsafe, or contains a health hazard.

If we determine that you experienced a Travel Issue, we may, at our discretion, provide you with a full or partial refund.

4. How to Request a Refund

To initiate a cancellation, go to your Profile, find the booking under "My Bookings," and follow the cancellation prompts. If you are experiencing a Travel Issue, please contact our support team immediately through our Contact Page, providing any relevant evidence such as photos.

5. Refund Processing

Approved refunds will be processed back to the original payment method within 5-10 business days, depending on your bank or card issuer's processing times.