Privacy Policy
Last Updated: July 6, 2025
Homestay.Network, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
1. Information We Collect
We collect information that you provide to us directly, information that is automatically collected, and information from third parties.
Information You Provide to Us
- Account Information: When you register, we collect your name, email address, password, and role (guest or host).
- Profile Information: You may choose to provide additional information for your public profile, such as a photo or a short bio.
- Listing Information: If you are a host, we collect details about your property, including address, description, photos, pricing, and availability.
- Payment Information: We collect payment and payout information to process transactions, which may include bank account or credit card details. This information is securely handled by our third-party payment processors.
- Communications: We collect information when you communicate with us or other users through the Platform, including messages, emails, and phone calls.
Information Automatically Collected
- Geolocation Data: With your permission, we may collect precise or approximate location information from your mobile device to offer location-based services.
- Usage Data: We collect information about your interactions with the Platform, such as pages viewed, searches, bookings, and other actions.
- Log Data and Device Information: We automatically collect log data, including your IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Enable you to access and use the Platform, including facilitating communication between guests and hosts.
- Process transactions, manage bookings, and send service-related notifications.
- Personalize and improve your experience on the Platform.
- Provide customer support and resolve disputes.
- Ensure the security and integrity of our Platform and enforce our Terms of Service.
- Comply with legal obligations and respond to requests from law enforcement.
3. Sharing and Disclosure
We may share your information in the following circumstances:
- Between Users: To facilitate bookings, we share relevant information between guests and hosts, such as names, property details, and communication history. Your contact details are only shared after a booking is confirmed.
- With Third-Party Service Providers: We use third-party vendors for services like payment processing, data analysis, and marketing. These providers have access to your information only to perform these tasks on our behalf.
- For Legal and Safety Reasons: We may disclose your information to courts, law enforcement, or governmental authorities if required by law or to protect the rights, property, or safety of Homestay.Network, our users, or the public.
4. Data Security
We implement and maintain reasonable administrative, physical, and technical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have rights regarding your personal information. You can access and update your profile information through your account settings. You may also request the correction of inaccurate data or the deletion of your account by contacting us.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Platform prior to the change becoming effective.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: privacy@homestay.network